Heliumx | Privacy

HeliumX TV values your privacy and therefore has set up this extensive Privacy Policy in order to notify you when is data stored, what is being processed and what is being disclosed to other entities. Though HeliumX TV is not an EU based organization, its privacy policy is the spirit of the GDPR and is in full and strict compliance with all Israeli privacy regulations.

How Do We Collect Personal Data?

We collect data solely your use of our website and our software; meaning by the way you browse and use our site and how you use our software, and the information you fill out in contact forms and other forms

What Personal Data Is Retained About You?

We collect two types of Personal Data; the first is statistic information about your use of the website, such as the pages you viewed, the links you have clicked, your device and browser type, you visit time, IP address and referral. The second is the information that you fill out in our forms. If you provided us with contact information in a contact form, we may also retain that information.

What Non-Personal Data Is Retained About You?

We retain some non-personally identifiable data,

When you use our website, we retain your browsing habits, and other information we may receive from you, provided that you were notified explicitly on such collection or retention.

In respect to your use of the software, we collect your Adobe AfterEffects version, your operating system, your GPU and CPU name and version and your RAM.

We also store a machine ID which is a cryptographic hash of your machine. In Mac OS it is the platform’s UUID and in Windows it is the MachineGUID. When you run your software, it might send a query to our server with this data.

How Do We Process Your Personal Data?

We shall process the data through the service we provide to better understand how people use our website. We also use your contact information to contact you with updates and notifications regarding our services, which you may opt out of.

Do We Use Cookies In Our Service?

A Cookie is a small file stored on your computer which is used in interaction between your computer and our servers (or third party servers). Cookies may sometime be used to identify you. We use both first party and third party cookies to provide you with our services.

Who has Access to Your Data?

We provide access to your data, solely to our employees, that are under strict confidentiality obligations. Our employees use of your Personal Data is monitored. When we provide information to third parties who provide us a portion of the services, they are also under an obligation to keep information confidential.

Which third parties do we use to process the Personal Data?

We use both Facebook and Google for better understanding how users use our site; as well as to manage our advertising.

We host our servers on Amazon’s US server farm.

We use MailChimp to host our mailing lists and send our users with notifications and emails.

How Can We Contact You?

We may send periodical newsletters and we may send you updates; you may always opt-out of these services.

Can You Amend the Data?

We respect your privacy and you can send us an email to request that we remove your Personal Data or obtain a copy of your Personal Data, and you may also contact us with any additional inquiry.

What Can You Do If You Feel Your Privacy Was Invaded?

If You feel your privacy was invaded, you can always contact our privacy officer, by email or through our contact form, and file a complaint, our privacy officer will inspect the complaints within reasonable time and send you and answer promptly, our privacy officer also publishes periodical reports about such complaints, which you can find on our website or contact us directly. You can contact our privacy officer by email at

Our Data Protection Officer

You can contact our data protection office directly at support@heliumx.tv